Process Communication Model

Process Communication Model este o teorie de personalitate și comunicare premiată, cu aplicabilități în cunoaștere de sine, dezvoltarea echipelor, comunicare și relaționare, negociere, vânzări, rezolvarea conflictelor, coaching și psihoterapie.

De la descoperirea sa în 1976, PCM a fost folosit cu succes la NASA în programul de selecție și pregătire a echipelor, cât și în pregătirea comunicațională a oficialilor americani.

Bill Clinton spunea despre Taibi Khaler (inventatorul PCM):

„Taibi Kahler is a genius. He knows more about personality dynamics than anyone else in the world.„

Cu rădăcini teoretice în Analiză Tranzacțională, metodologia Process Communication Model are în spate 50 de ani de cercetare și rafinare, iar testarea sa a fost realizată pe mai bine de 1.000.000 de profile lucrate.

PCM – Process Communication Model (episod podcast)

Urmărește episodul despre PCM din podcastul Mind Architect pentru a înțelege mai bine conceptele de bază și utilitatea modelului.

Analiza comparativă

Analiza comparativă între PCM – Process Communication Model și unele dintre cele mai cunoscute teorii de personalitate din lume.

Tematica zilelor de formare introductivă (PCM Fundament)

ZIUA 1

  • Introducere în Process Communication Model: ce este PCM, cum a apărut, aplicabilitatea și rezultatele modelului
  • Setarea așteptărilor: calibrarea cursului (a studiilor de caz și componentei practice) la nevoile participanților
  • Ce face sistemul nervos și cum afectează comunicarea: o perspectivă actuală despre ce și cum face sistemul nervos în comunicare
  • Modele mentale și sisteme perceptuale: înțelegerea modelului prin care oamenii își reprezintă mental realitatea și identificarea celor 6 sisteme perceptuale descoperite de dr. Kahler (gânduri, opinii, emoții, acțiuni, reacții, reflecții)
  • Arhitectura personalității și paliere ale personalității: definirea și înțelegerea celor 6 tipuri de personalitate care alcătuiesc structura personalității noastre
  • Personality Pattern Inventory (raport individual) – participanții descoperă propria arhitectură a personalității cu Percepții, Puncte Forte, Canale de comunicare preferate, Preferințe de Mediu (productive), ierarhia Nevoilor Psihologice, predispoziția în diferite Grade de Stres

ZIUA 2

  • Q&A din profilele individuale + Recapitulare: întrebări din profilele individuale și / sau clarificări teoretice din materialul parcurs în ziua 1
  • Stiluri de interacțiune / management: prezentarea celor 4 stiluri de management cu avantaje și dezavantaje specifice, în relație cu fiecare Tip de personalitate
  • Moduri de comunicare: descrierea celor 4 energii (cuvinte, ton, gestică, mimică, postură) folosite de oameni în comunicare și corelarea lor cu Tipurile de personalitate
  • Canale de comunicare: calibrarea diferitelor Moduri de comunicare anterior descrise pentru a avea parte de comunicare și relaționare eficiente
  • Preferințe de mediu: descoperirea mediilor preferate și a celor lipsite de productivitate pentru fiecare Tip de personalitate
  • Introducere  în Profiling (citirea arhitecturii personalității celor din jur): exerciții practice de profilare folosind Process Communication Model în comunicare interpersonală, scrisă și în discurs public

ZIUA 3

  • Profiling aprofundat (citirea arhitecturii personalității celor din jur): exerciții practice de profilare cu grad de dificultate crescut și aplicate în viața de zi cu zi
  • Motivație și Nevoi psihologice: înțelegerea celor 8 motivații psihologice universale și aplicarea lor în relație cu fiecare Tip de personalitate
  • Secvențe de stres / Managementul conflictelor: înțelegerea celor 3 secvențe de stres specifice fiecărui Tip de personalitate și exersarea celor mai eficiente moduri de a gestiona potențiale conflicte
  • Strategii de intervenție: rezumarea abordărilor comunicaționale și de management potrivite în funcție de fiecare arhitectură de personalitate
  • Practică video + Q&A: ultima zi este cu precădere dedicată practicii și adresării întrebărilor în baza teoriei lucrate în primele două zile
  • Recomandări de aprofundare + next steps: discutarea pașilor următori pentru a crește retenția și operaționalizarea celor învățate în cele 3 zile introductive de formare

Sesiune de clarificare și aprofundare (PCM Avansat)

CONCEPT și UTILITATE

În cei 15 ani de practică am descoperit că puterea și impactul Process Communication Model este direct proporțională și cu complexitatea metodologiei.

Din această rațiune, exclusiv pentru persoanele care au parcurs cele 3 zile de introducere în PCM, am creat o sesiune specială de recapitulare, Q&A și aprofundare.

Ideal, participarea la această sesiune are loc la câteva săptămâni de la urmarea cursului introductiv, astfel încât informația să fie încă proaspătă, totodată existând și timp pentru practicarea modelului în situațiile din lumea reală, acasă și la birou.

Cei care se înscriu la sesiunea de aprofundare vor avea ocazia să trimită întrebări și nevoi de clarificare sau aprofundare înainte de curs, astfel încât sesiunea să fie cât mai utilă și pliată pe nevoile acestora.

TEMATICĂ

  • Q&A: răspunsuri la întrebările colectate pe mail înaintea începerii cursului.
  • Clarificări teoretice: clarificări și revizitări pe aspecte teoretice și practice discutate în cele 3 zile de curs (dacă sunt necesare).
  • Neuroștiința și Arhitectura Memoriei: introducere în neuroștiința și arhitectura memoriei umane, cu scopul de a seta un cadru de înțelegere conceptuală pentru reperul următor.
  • Fazare (de ce fazăm): cum și de ce unele persoane trăiesc schimbări de fază, iar altele nu. Înțelegerea experiențelor din primii ani din copilărie și impactul acestora asupra transformărilor din viața adultă.
  • Fazare (studii de caz video): exemple video + debriefing cu procese de fazare care să faciliteze și mai bine înțelegerea teoriei discutate anterior.
  • Discuție liberă: sesiunea se încheie cu alte nevoi, curiozități sau teme pe care participanții simt să le ridice, diferite de întrebările colectate și adresate la începutul cursului.

Înscrie-te la cursurile deschise:

Descoperă programele dezvoltate de Paul și de echipa Mind Architect, fundamentate în descoperiri aplicabile din psihologie și neuroștiință.

Vezi toate cursurile

Organizează un curs privat pentru echipa sau organizația ta


    Feedback și Testimoniale

    Catalina Bilan

    Catalina Bilan
    HR Manager Romania & Bulgaria @ AMGEN

    I have worked with Paul for various client groups: top&mid-management, as well as specialists, and the feedback has always been outstanding. Paul has a wealth of knowledge, a profound way of diving into the audience’s needs.
    Ramona Brotnei

    Ramona Brotnei
    Commercial Capability Manager @ Coca-Cola Hellenic

    Together with National Sales Managers and Regional Sales Manager across Coca Cola Hellenic Romania I had the privilege to attend Paul’s PCM training. We were 18 people counting in average more than 10 years of experience each, in Coke, participated in numerous training sessions throughout our careers, but none have had the profound impact that Pauls’ PCM did in these 3 full days spent together. What truly amazed us was his talent for delivering mind-blowing training with a lasting impact. He has a unique gift for breaking down intricate concepts and presenting them in such a clear and compelling manner that it's impossible not to be captivated. His dedication to ensuring that every participant fully grasps the material is truly admirable. The way Paul is delivering this program is outstanding, it’s a full experience, it’s not only a training program, his warmth and kindness made us feel like we've known him for a lifetime. His genuine enthusiasm for sharing knowledge created an atmosphere of excitement and engagement that was felt in full throughout the session. Thank you, Paul, for sharing your expertise and making a difference in the lives of those you teach. I am honored to have had the opportunity to learn from someone as talented and inspiring as you.
    Dr. Lucian Ivan

    Dr. Lucian Ivan
    Global Head of People @ Revolut

    Pasionate, dedicated, highly personable, modest, always prepared, with enough energy to power not just a mear training room, but an entire city, Paul is by far the most gifted trainer the market has seen. Given the opportunity I would not hesitate to work with him on any project.
    Corina Cojocaru

    Corina Cojocaru
    CEO @ BT PENSII

    Paul is a passionate speaker and trainer. He really connects with people and his trainings are very engaging, which leaves you in the end with a sense of satisfaction that you not only learned something new, but you already applied it and contributed to making it fit to your specific needs. Enegetic and persuasive, Paul is a very talented speaker.He documents his statements, but also manages to bring many concrete and factual elements into his speech, thus enhancing the value of the training. I would definitely recommend Paul's work, whether it's training, consultancy or just plain public speaking.
    Trifan Ruxandra

    Trifan Ruxandra
    Freelance

    The Process Communication Model - or PCM for short - is a program that allows you to individualize communication. What makes it so powerful is that it’s based on skills, not rules. Interactive and useful seminar really helped me understand myself and how I currently communicate/miscommunicate and potentially improve my personal and professional communication. Course was excellent, worth the time. Paul was exceptional, knew the content and knew how to apply it to the situation.
    Diana Misa

    Diana Misa
    Executive Director - HR & CEX Leadership @ OTP Bank Romania

    Paul Olteanu is one of OTP Bank Romania partners in learning activity, who trained our Directors and Managers in Neuroscience of Communication, one of the most revealing topics on how the communication in the workplace can be improved. I share with Paul this high interest in neurosciences and the belief that a better understanding of how the brain works leads to a better self management in communicating and collaborating with the others. What differentiates Paul as a trainer is his outstanding ability to blend hard facts and pieces of scientific information into an enthusiastic, optimistic and joyful manner of delivering the course.
    Ovidiu Barz

    Ovidiu Barz
    CEO, Founder @ ServUsTECH

    Paul has delivered one of the most usefully training programs that Garmin's Cluj management team has ever been part of. He really helped us to understand the management teams issues, to re-define the goals and using the Process Communication Model to identify solutions fit to individual personalities and our collective group style. It was a great case of applying in practice with maximum results the theoretical knowledge of the Process Communication Model. I would recommend Paul to anyone who need a results oriented consultant, with solid theoretical knowledge and very handful in transforming knowledge in skills and attitudes.
    Alina Timar

    Alina Timar
    People & Organization Director @ Mars

    Paul is an enthusiastic professional with great passion for people and for assisting them with his expertise. I interacted with Paul during the PCM training and I was extremely pleased with the way he delivered the session and the way he managed to bring value to all the participants and keep us connected. I find the model and Paul’s approach very applicable to the business context by enriching relationships within any organization. Also, Paul is experienced on Personal Branding and our interaction as well as with other senior leaders from our organization on this topic has been insightful and useful for us. I highly appreciate the quality of his coaching and customized advice.
    Delia Soare

    Delia Soare
    Director Consumer Markets @ Vodafone Romania

    I am among the lucky people who have had the chance to meet Paul. The way I met him made me aware that the important questions that I ask myself have nothing to do with age, personal or professional success. Paul was a catalyst for me going after these answers.
    Anca Babaneata

    Anca Babaneata
    CEO @ Gothaer Asigurari

    Paul Olteanu has the surprising capacity and openness to see and understand where the blockages in communication are, to find solutions and to change people in the business environment. He helps both you as a manager and your organization to overcome obstacles and push things forward.
    Florin Iordackioiu

    Florin Iordackioiu
    Learning and Development Manager @ Orange

    One says that a memorable experience emerges out of the way people feel, and not exclusively based on what they obtain or achieve. During my PCM experience with Paul, I achieved a great deal of understanding about my own style of communication, my needs and my values. I also got to understand that a more subtle objective Paul helped me to achieve is to increase the level of tolerance between people during interactions.
    Catalina Bilan

    Catalina Bilan
    Human Relations Manager @ Viatris

    I have worked with Paul for various client groups: top&mid-management, as well as specialists, and the feedback has always been outstanding. Paul has a wealth of knowledge, a profound way of diving into the audience's needs and interests and a coaching attitude. He understands, integrates and builds on the wider implications in culture and business strategy, and works with the client to fulfill the objectives. The impact that he has on the audience is long lasting, as he manages to trigger an a-ha moment which leads to behavior change. Looking forward to experiencing more great work from Paul in the future!
    Melania Busaga

    Melania Busaga
    National Sales Manager @ Zentiva

    This course was a revelation, transforming our approach to communication in a way that has yielded tangible benefits in both team cohesion and client relations. Paul's course was an eye-opener, offering us a fresh perspective on effective communication that we have started to apply. We are profoundly grateful for the extraordinary impact Paul's training has had on our team's effectiveness. I wholeheartedly recommend Paul Olteanu to any organization aiming to revolutionize both within the company and in the negotiation relations with clients.
    Cristiana Lupu

    Cristiana Lupu
    Senior Director @ Oracle

    Saying that Paul is one of the best trainers I know, would be an understatement. Paul is a full-fledged professional, with enough knowledge about the human mind and its workings in order to mold it into what becomes transformational training. I've had the opportunity to work with Paul both during a PCM training for my team and within a transformational coaching learning context. I have been profoundly impressed by Paul's eagerness to find himself, by his humanity and his interest in people. The PCM introduction he did for myself and my team has left a mark on the way we see ourselves as individuals and also as a team and I believe this should become a norm in all companies that have as main aim people motivation and development. I am happy to know Paul and I am an advocate of both himself and his delivery PCM model inside and outside companies.
    Vlad Catanescu

    Vlad Catanescu
    Chief Risk Officer @ BCR Leasing

    I had the opportunity to attend Paul's training courses on the subjects of PCM and the neuroscience of communication. I must admit that these were the most interesting, interactive and enjoyable training sessions I've ever attended, and the reasons why are quite simple: Paul's work is a reflection of his passion for the subjects as well as for his genuine desire to help other people understand themselves and grow.
    Vlad Popovici

    Vlad Popovici
    M. Director @ Kubis Interactive

    I’ve attended to some of Paul’s workshops and private seminars and I was really impressed mostly by his unique approach on teaching. Paul also helped me refine my presentation and oratorical skills, with a fast and visible result.

    Developed by: webstonestudio.com

    Calendar cursuri